FAQ
FAQ
How much is shipping?
Orders over $59 include Free Express Shipping. Orders under $59 ship with $6.99 Standard Shipping.
How long does delivery take?
Orders over $59 usually arrive within 5-12 business days after processing. Orders under $59 usually arrive within 7-14 business days after processing.
How long is processing time?
Processing time is 1-3 business days before your order ships.
Do you ship to the US and Australia?
Yes. AuraMart currently ships to the United States and Australia.
Can I return my order?
Yes. Eligible items can be returned within 30 days of delivery if they are unused and in their original condition.
How do I track my order?
Tracking information will be emailed to you after your order ships.
Is checkout secure?
Yes. AuraMart uses secure checkout through Shopify and trusted payment providers.
What should I do if I entered the wrong address?
Email support@example.com as soon as possible with your order number and correct address. If your order has already shipped, we may not be able to change it.
What if my item arrives damaged?
Email support@example.com with your order number and clear photos of the item and packaging so we can help.